🔄 Return & Refund Policy

Last Updated: May 26, 2025

Welcome to Stan Mall – The World’s Online Shopping Mall . We are legally registered as STAN MALL (SMC-PRIVATE) LIMITED , a single-member private company under The Companies Act, 2017 , and operate in compliance with SECP and FBR regulations .

We offer global products sourced from platforms like AliExpress via dropshipping , ensuring you get the best trending items at competitive prices. While we strive to provide accurate product information, there may be instances where returns or refunds are necessary.

Please read our updated Return and Refund Policy carefully before initiating any return or refund request.

📦 1. Eligibility for Returns and Refunds

✅ Return Window:

You may request a return within 15 days of delivery .

✅ Product Condition:

To qualify for a return, the item must:

Be in its original condition
Include all packaging and accessories
Not show signs of use or damage caused after delivery

❌ Non-Eligible Items:

The following categories cannot be returned or refunded unless defective:

Final sale items
Custom-made or personalized products
Products used or damaged after delivery due to customer negligence

⚠️ Defective or Damaged Items:

If you receive an item that is:

Faulty
Incorrectly shipped
Damaged during delivery

Please contact us within 7 days of receipt. Provide photos of the issue along with your order number.

💸 2. Refund Process

🔍 Inspection:

Once we receive the returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.

💵 Refund Approval:

Approved refunds will be processed and credited to your original payment method within 5–10 business days , depending on your financial institution.

🚫 Shipping Costs:

Return shipping costs are generally not covered by Stan Mall
Exceptions apply if the item was:
- Delivered damaged
- Shipped incorrectly
- Found to be defective

🔄 3. Exchanges

We do not directly handle exchanges because we do not hold inventory — products are shipped directly from the seller (e.g., AliExpress).

However, if you received a defective or incorrect item, we can coordinate with the seller to:

Issue a replacement
Initiate a refund

📦 4. Return Shipping Instructions

📍 Return Address:

Since we operate a dropshipping model , return addresses vary based on the seller. If a return is approved, we will provide the correct address for sending back the item.

📬 Tracking Required:

We strongly recommend using a trackable shipping service or purchasing shipping insurance . Stan Mall cannot be held responsible for lost packages during return transit.

⚖️ 5. Dropshipping Policy (Based on AliExpress)

As a dropshipping platform , we source products from third-party sellers, primarily from AliExpress . Therefore, our refund and return policies are subject to the seller’s rules.

🛒 Key Points:

All returns must go through seller approval
Return policies may vary by product and seller
Some items may not be eligible for return due to international shipping restrictions

🧾 Buyer Responsibility:

By placing an order on Stan Mall, you agree that:

You have reviewed the product description and images carefully
Delivery times and customs duties may apply
Returns are handled by the seller and are not guaranteed

📞 6. How to Initiate a Return or Refund Request

Follow these steps to begin the process:

Contact Us : Email [email protected] with your order number and a detailed explanation of the issue.
Send Photos : Include clear images of the problem (e.g., damage, wrong item).
Wait for Approval : We will communicate with the seller and respond within 1–3 business days .
Follow Instructions : If approved, follow the instructions provided to return the item.

📄 7. Legal Compliance & Security

In line with the SECP Cyber Security Advisory Circular No. 10 of 2025 , we ensure:

Secure handling of personal and transactional data
Safe storage and encryption of sensitive information
Coordination with National CERT (pkcert.gov.pk ) for threat intelligence

Your privacy and security are our top priorities.

🏢 8. Company Registration & Tax Compliance

Company Name : STAN MALL (SMC-PRIVATE) LIMITED
Incorporation Date : April 27, 2025
Certificate No. : 0295882
FBR NTN Registration No. : G753488
Registered Office Address :
Office #02, Third Floor, Masco Plaza,
64 West Jinnah Ave, Block H G 7/2 Blue Area, Islamabad, Pakistan

For verification, visit SECP Verification Link LEAP

📞 9. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out:

Email : [email protected]
Phone / WhatsApp : +92 3310007325
Office Address :
Office #02, Third Floor, Masco Plaza,
64 West Jinnah Ave, Block H G 7/2 Blue Area, Islamabad, Pakistan

Thank you for choosing Stan Mall – Your Global Shopping Destination . We appreciate your trust and cooperation.